Shipping & Returns
Shipping
Your order is passed to our supplier as soon as your payment goes through, and ships directly from their warehouse with tracking. Because it doesn't ship from a local shop, delivery takes longer than you may be used to. The estimated delivery time for your address is shown at checkout before you pay.
| Destination | Method | Typical delivery | Cost |
|---|---|---|---|
| United Kingdom | Tracked Delivery | Shown at checkout | Shown at checkout |
| European Union | Tracked Delivery | Shown at checkout | Shown at checkout |
| South Asia & Middle East | Tracked Delivery | Shown at checkout | €14.99 |
| Rest of the world | Tracked Delivery | Shown at checkout | €19.99 |
Delivery times are courier estimates counted from the day your parcel is dispatched, not from the day you order. They are not guaranteed, and they can run longer around bank holidays and in the run-up to Christmas.
The exact delivery charge for your address is always shown at checkout before you pay. Once your parcel is handed to the courier we email you a tracking number, and you can follow it any time on our track your order page.
Returns
We want you to love your purchase. If something isn't right, we accept returns within 30 days of delivery.
- Items must be unused and in their original condition and packaging
- For hygiene reasons, opened cosmetics and skincare cannot be returned
- Sale items are final sale and cannot be returned
- Refunds are processed within 5–7 working days after we receive the return
To start a return, email hello@beauty-matters.co with your order number and we'll send you the return address.
Exchanges
If your order arrives damaged or faulty, email us within 30 days of delivery with your order number and a photo and we'll send a replacement.