Frequently asked questions

The batana oil, delivery, returns and payment. If your question is not here, ask us — we would rather answer before you order than after.

The hair oil

What is Pure Batana Oil?: A 50 ml bottle of pure batana oil from Lewedo Naturals, pressed from the nut of the American oil palm (Elaeis oleifera). It is a rich conditioning oil for dry, rough hair and the scalp, and leaves hair softer, smoother and shinier.
Will it make my hair grow?: It is a cosmetic conditioning oil, not a hair-growth or hair-loss treatment. The brand’s own bottle uses “hair growth” wording, but we do not make that claim.
How do I use it?: Warm a small amount between your fingertips, massage into the scalp for 2 to 5 minutes, then work through the lengths and ends. Leave on for at least an hour or overnight, then shampoo out. You can also use a drop or two on the ends as a leave-in.
Which pack should I choose?: Every pack has the same 50 ml bottles. The 2- and 3-bottle packs cost less per bottle.
I have sensitive skin. Is it right for me?: Patch test on a small area of skin 24 hours before first use, and avoid contact with eyes. If you have a known allergy or scalp condition, ask your doctor or pharmacist before use.

How much is delivery?: The exact charge for your address is shown at checkout before you pay. Every order ships with tracking.
How long will my order take?: Delivery time depends on where you are. The estimate for your address is shown at checkout before you pay, and we email a tracking number as soon as your parcel is on its way.
Can I track my order?: Yes. We email a tracking number as soon as your parcel is handed to the courier, and you can check it any time on the track your order page using your order number and the email you checked out with.
Where do you deliver?: Worldwide, including the United Kingdom, the European Union, South Asia and the Middle East. Delivery times are courier estimates counted from dispatch, and can run longer around bank holidays.

What is your returns policy?: Products can be returned within 30 days if they are unopened and unused. Full terms are on our refund policy page.
Can I return an opened product?: For hygiene reasons opened cosmetics cannot be returned unless the item is faulty or arrived damaged. If that happens, contact us with your order number and a photo.
How do I start a return or exchange?: Email us with your order number and what you would like to do. We will confirm the return address and the next step.

Which payment methods do you accept?: All major debit and credit cards, processed securely at checkout. We never see or store your card details.
Can I change or cancel an order?: Email us as soon as possible. We can usually change or cancel an order before it is dispatched.
Do I need an account to order?: No, you can check out as a guest. An account lets you see your order history and track parcels without entering your order number each time.

Send us a message and we will get back to you.